Read Frequently Asked Questions and Answers

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We Got You Covered

With our experience in the pet grooming sector, we can answer most of the frequently answered questions. Additionally, you can reach out to us for more information. Just email us at [email protected].

FAQs

What payments do you accept?

We currently accept all forms of payment, first-time customers must pay using cash or credit card.

Can you accommodate large dogs?

Our van can accommodate any dog, and we can groom dogs of all sizes.

Is it only limited to dogs, or do you groom cats too?

We do not groom cats.

What will happen if I am not home at the time of the appointment?

The groomer may wait if the schedule allows but is not required to wait. Please be available at the scheduled time.

What will happen if there's bad weather?

We attempt to keep all booked appointments, but if the weather is too extreme, we will reschedule or cancel.

Will I get the same groomer for every appointment?

While you can request a groomer, we can't guarantee the same groomer for every appointment.

What will happen if I don't respond to the confirmation call/text?

If you don't answer the confirmation call or text a day before the grooming appointment, you will be removed from the schedule.

What areas do you serve?

San Antonio, Castle Hills, Alamo Heights, Converse, Castroville, Selma, Helotes, Cibolo, Schertz, Live Oak, Boerne, and Universal City.

What will happen if my dog is injured during grooming?

We will conduct a thorough review and consider compensation if we are notified of the injuries, along with pictures, within 24 hours of the service.